Yes they can. Olark has the ability to push investor transcripts into Salesforce automatically if you (the advisor) integrate your instance of Olark with Salesforce.
This integration is not part of the standard Jemstep Advisor Pro configuration, however, can be offered as a custom development solution.
Your IT team can also do this integration on their own. Please find information about this at: https://www.olark.com/help/salesforce.