Jemstep Advisor Pro uses a service called Okta (https://www.okta.com) to connect you (the advisor) to all of the integrated applications (DocuSign, Zendesk and Olark) within your Advisor Pro instance. Okta puts everything in one, very secure place. It’s like a digital locker. Simply log into Okta, select an application from the available options (icons) and Okta logs in for you - no need to remember complex usernames and passwords for each separate application. Okta sends a security code (via text message, or via an application that you download) to your smartphone. Please search Apple’s iTunes (App Store), Google Play or the Microsoft Store for “Okta Verify” to install the application on your smartphone.